Satisfaction Guarantee

At Hanfgeflüster, we are overjoyed to help a large and diverse group of people lead better, simpler lives with the help of CBD. We are convinced by our products, and we want you to be too. That's why we've introduced our satisfaction guarantee for you. This gives you the opportunity to test our products without risk and, should you not be satisfied, to receive a full refund of the purchase price. It's that simple.

To the form

FAQ

HOW DOES THE SATISFACTION GUARANTEE WORK? HOW DOES THE SATISFACTION GUARANTEE WORK?

As part of our satisfaction guarantee, we offer you the option to return your purchased Hanfgeflüster product to us if, contrary to expectations, you are not satisfied. Do you believe you meet the conditions listed below? Then, after receiving your order, use the form within 30 days, and we will review your case. Afterward, our customer service will contact you to initiate the return and refund, if applicable.

WHICH PRODUCTS ARE INCLUDED IN THE SATISFACTION GUARANTEE? WHICH PRODUCTS ARE INCLUDED IN THE SATISFACTION GUARANTEE?

The satisfaction guarantee applies to all products you find on our website.

WHEN DOES THE SATISFACTION GUARANTEE APPLY? WHEN DOES THE SATISFACTION GUARANTEE APPLY?

The satisfaction guarantee applies under the following conditions:

You have used the product regularly for a period of 2 weeks, according to the application recommendations.
Your initial expectations for the product were realistic.
You unconditionally meet the other conditions listed in the form.

WHO IS THE SATISFACTION GUARANTEE VALID FOR? WHO IS THE SATISFACTION GUARANTEE VALID FOR?

The satisfaction guarantee applies to all our new customers who are purchasing one of our products for the first time.

WHAT ELSE IS IMPORTANT? WHAT ELSE IS IMPORTANT?

We reserve the right to deny a refund if we feel our satisfaction guarantee is being misused. If you wish to return multiple products, please use the form multiple times – once for each individual product.

WHERE CAN I FIND THE EXACT TERMS AND CONDITIONS OF THE SATISFACTION GUARANTEE? WHERE CAN I FIND THE EXACT TERMS AND CONDITIONS OF THE SATISFACTION GUARANTEE?

The conditions are as follows:

1. The satisfaction guarantee applies only to purchases made on https://hanfgefluester.de/
2. The offer is valid for new customers only.
3. The satisfaction guarantee is applicable to all Hanfgeflüster products.
4. Should you wish to exercise the satisfaction guarantee, please use this form within 30 working days of receiving the goods.
5. The offer is valid for end consumers only – NOT for wholesalers.
6. You can only claim the satisfaction guarantee once.
7. You have used the product regularly and according to the application recommendations.
8. Your expectations for the product were realistic.
9. The satisfaction guarantee only applies if we are convinced that you meet the requirements.
10. If we grant the satisfaction guarantee, we will refund the amount you paid to the payment method you chose during purchase.
11. Hanfgeflüster cannot be held responsible for delivery or other delays due to events beyond our control.
12. The shipping costs for the return are paid by the person returning the item.
13. Should you have received the wrong product, please do not use this form, but contact our customer service.
14. The satisfaction guarantee is a voluntary service, which is granted with reservation.
15. The satisfaction guarantee is an independent, voluntary, conditional offer that is not related to our General Terms and Conditions and does not affect them in any way.

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